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Created Date : 01-01-1970

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Find answers, guides and support for all things UmeFamily

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My Profile
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Connecting & Matches
9 articles
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8 articles
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Privacy & Security
7 articles
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Puja & Wedding Services
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Profile & Registration
How do I create my profile on UmeFamily?
Click "Register Free" on the homepage, enter your mobile number for OTP verification, then fill in your basic details. You can add more details like education, photos, and partner preferences later to improve your match score.
Can I register on behalf of a family member?
Yes! You can create a profile on behalf of your son, daughter, sibling or any family member. Just select "Profile created by" as "Parent/Guardian" or "Sibling" during registration.
How do I verify my profile?
Profile verification is done through ID proof upload (Aadhar, PAN, or Passport). Verified profiles get a blue checkmark and appear higher in search results. It usually takes 24–48 hours.
Matching & Communication
How does AI matching work?
Our AI analyses 200+ compatibility parameters including age, education, lifestyle, values, astrological compatibility, and preferences stated in your profile. It then curates daily recommendations ordered by match percentage.
What is the difference between "Interest" and "Message"?
Sending an "Interest" is a quick way to show you like someone's profile. If they accept, you can then exchange messages. Free members can send limited interests; upgrade to Gold/Platinum for unlimited messaging.
How do video calls work on UmeFamily?
Video calling is available on Gold and Platinum plans. Once both parties have mutually accepted interests, a "Video Call" button becomes available in the chat window. All calls are encrypted and conducted within our app for privacy.
Plans & Billing
What is included in the free plan?
The free plan allows you to create and edit your profile, browse limited profiles, receive interests from others, and generate a basic Kundli report. To send interests, message matches, or access advanced features, you need a paid plan.
Can I get a refund on my membership?
Membership fees are generally non-refundable once activated, as per our Terms of Use. However, if you face a technical issue that prevented you from using the service, please contact support within 7 days and we will review your case.
Still need help?

Our support team is available Monday–Saturday, 9 AM – 7 PM IST

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